Profile Visibility

When you create your profile on Trusted Bench, certain information becomes visible to other pros on the platform. This helps build trust and enables professionals to find and connect with each other—while keeping sensitive details private.

Understanding what's visible and what's protected helps you make informed decisions about the information you share.

What's Visible to Other Pros

Your profile information has different visibility levels depending on the type of data:

Public Profile Information

The following information appears on your pro card and detail page:

• Name and Company — Your name and company name are displayed prominently so other pros can identify you
• Location — Only your city and state are shown. Your full street address is never displayed publicly
• Trades — Your trade specializations appear as badges, helping others understand your expertise
• Performance Metrics — Your rating, review count, and jobs completed are visible to demonstrate your track record

Contact Information

Your phone number and email are accessible to other logged-in pros through the Contact Pro button on your profile page. This allows potential partners to reach out about referrals or collaboration opportunities.

What's Always Private

Trusted Bench protects sensitive business information. The following details are never shared with other users:

• Full Street Address — Only your city and state are visible. Your complete address is used only for distance calculations during job routing
• Tax ID — Your tax identification number is stored securely and never displayed
• Payment Information — Bank accounts, Stripe details, and payment method information remain completely private
• Onboarding Status — Other users can't see your onboarding progress or account setup status

Where Your Profile Appears

Your profile information is displayed in several places across Trusted Bench:

Find Pros Directory

When other pros browse the Find Pros page, your profile card appears in the directory. The card shows your name, company, location, trades, rating, and jobs completed.

Pro Detail Page

Clicking on your card opens your full profile page, which includes:

• Complete header with name, company, and location
• All your trade specializations (including sub-specialties)
• Performance metrics (jobs completed, jobs assigned, rating)
• Reviews from other pros who've worked with you
• Network presence (mutual connections, Verified/New Member status)
• Contact Pro button to access your phone and email

Your Bench

When another pro adds you to their bench, they can see your profile information and manage your status (Active, Paused, or remove you). Being in someone's bench means you may receive job offers when they route referrals.

Job Offer Notifications

When you receive a job offer, the job owner's information is included so you know who's sending the referral. Similarly, when you send jobs, your information appears to the pros receiving offers.

Managing Your Profile

You can update your profile information anytime through Settings in your dashboard.

How to Update

1. Go to Settings in the dashboard sidebar
2. Select the Profile tab
3. Update any of the following fields:
   • Company Name
   • Phone Number
   • Website
   • Bio
   • Business Address

Changes to text fields are saved automatically as you type. Address changes require selecting a valid address from the Google Places suggestions.

What You Can Control

• Website and Bio — These are optional. Leave them blank if you don't want them displayed
• Business Address — You must provide an address for job matching, but only city and state are shown publicly
• Trades — Update your specializations in the Trades tab to control what services you're known for

Best Practices

Complete Your Profile

A complete profile builds trust. Pros with filled-out bios, websites, and verified information tend to receive more bench invitations and job offers.

Keep Information Current

Update your profile when your business changes—new phone number, different location, or expanded services. Accurate information ensures smooth communication with other pros.

Use a Professional Bio

Your bio appears on your detail page. Use it to highlight your experience, service areas, and what makes your business stand out. Keep it concise but informative.

Related Documentation

• Service Area — How your location affects job matching
• Pro Discovery — Finding and evaluating other professionals
• Your Bench — Managing your network of trusted pros

FAQ

Can I hide my profile from other pros?

No. All pros on Trusted Bench have visible profiles. This transparency is fundamental to how the platform builds trust between professionals. However, sensitive information like your full address and payment details are always protected.

Who can see my phone number and email?

Any logged-in pro can access your contact information by clicking the "Contact Pro" button on your profile page. This enables professionals to reach out about potential referrals or collaboration.

Can I see who viewed my profile?

Currently, Trusted Bench doesn't show profile view analytics. You'll know someone is interested when they add you to their bench or send you a job offer.

What if I don't want to share my website or bio?

Website and bio are optional fields. If you leave them blank, they simply won't appear on your profile. The required fields (name, company, phone, address) cannot be hidden.

Does my profile show on Google or other search engines?

No. Trusted Bench profiles are only visible to logged-in users on the platform. They are not indexed by search engines.

How do I update my profile photo?

Your profile photo comes from your account authentication provider. To change it, update your photo with the service you used to sign up (Google, etc.).

What happens to my profile if I'm removed from a bench?

Your profile remains visible in the Find Pros directory. The pro who removed you can re-add you at any time, and other pros can still discover and add you to their benches.